Contact Us

Talk to a real Strike Shadow dealer

Questions about which model fits you, parts, shipping, or warranty? Tell us how and where you ride and we'll point you to the right bike — no pressure, just straight answers.

Reach us directly

We're here to help

A real person answers every message. Most enquiries get a reply the same business day.

Phone
Mon–Fri, 9am–5pm
Email
We reply in less than an hour
Hours
Mon–Fri: 9am–5pm EDT
Sat: 10am–2pm · Sun: closed
Where we are
353 E 58th St, New York, NY 10022, USA
Online orders ship nationwide
Authorized Strike Shadow dealer. Every bike is genuine, warranty-backed, and inspected before it ships. When you contact us, you're talking to people who actually ride these machines.

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    Before you ask

    Frequently asked questions

    Are Strike Shadow bikes street legal?+
    Strike Shadow electric dirt bikes are built for off-road use — trails, tracks, and private property — and are not classified as street-legal road vehicles. Rules vary by state, province, and country, so check your local regulations before riding anywhere public.
    How long does shipping take?+
    Most in-stock orders ship within a day and arrive in 3–5 depending on your location. You'll get tracking as soon as your bike leaves us.
    Do the bikes arrive assembled?+
    Your Strike Shadow arrives mostly assembled, inspected, and charged. Typically only the front wheel, handlebars, and a few bolts need finishing, with tools and instructions included. Most riders are out the door in under 30 minutes.
    What warranty is included?+
    Every bike is covered by the manufacturer's limited warranty (Throne Cycles / Strike Cycles), and as an authorized dealer we handle warranty support directly so you're never chasing an overseas seller.
    Which model is right for me or my child?+
    It comes down to rider size, experience, and how fast you want to go. The Strike Shadow 48V suits younger and first-time riders, the Strike Shadow SX 60V is the all-round favorite, and the Strike Shadow SV2 72V is the flagship for experienced riders who want maximum power. Message us your details and we'll recommend the right one.
    Do you offer financing?+
    Yes — flexible in house financing is available at checkout with a 25-50% down payment required, so you can ride now and pay over time.
    Can I get parts and support later?+
    Yes. We keep genuine Strike Shadow parts — sprockets, chains, controllers, and wiring harnesses — in stock, and real support is a phone call or message away whenever you need it.
    What's your return policy?+
    If you return a bike by recalling it or refusing delivery, the same terms apply: a 25% restocking fee on the bike and non-refundable shipping. Bikes must be unused and in original, resalable condition with all packaging and included parts. Approved refunds are issued to your original payment method once the bike is received and inspected.

    Still wondering? Just ask.

    No question is too small when you're buying a real bike. Send us a message and someone who actually rides these things — not a bot — will get back to you, usually the same day.

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